Your Privacy at fbdwn

1.1 Registration Data. When you create an fbdwn account, we collect the personal information you provide on the registration form. This includes your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and email address. This information is required to create and maintain your account, verify your identity, and communicate with you about your account activity.

1.2 Identity Verification (KYC) Data. To comply with our anti-money laundering obligations and to process withdrawal requests, we require players to complete identity verification. During this process, we collect copies of government-issued identity documents such as your Bangladesh National Identity Card (NID), passport, or driving licence, as well as proof of residential address and, where required, proof of the payment method used to deposit funds.

1.3 Financial Transaction Data. We collect records of all deposits and withdrawals made through your fbdwn account, including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and any reference numbers provided by your payment provider. This data is necessary for account management, fraud prevention, and financial record-keeping.

1.4 Gaming Activity Data. We record details of your gaming activity on the fbdwn platform, including game sessions, wager amounts, game outcomes, bonus usage, and session durations. This data is used to maintain accurate account balances, resolve disputes, support responsible gaming monitoring, and improve the quality of our services.

1.5 Technical and Device Data. When you access the fbdwn platform, our systems automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This information is used for security monitoring, fraud detection, and platform optimisation.

1.6 Communications Data. We retain records of communications between you and the fbdwn support team, including emails, live chat transcripts, and support ticket histories. This data is used to manage your enquiries, maintain a record of prior interactions, and improve our customer service quality.

1.7 Voluntary Information. From time to time, you may provide additional information voluntarily, such as responses to player surveys, feedback submissions, or promotional entry forms. This information is used only for the stated purpose at the time of collection and is not combined with your account data without your explicit consent.

2.1 Account Management. The primary use of your personal data is to create, maintain, and administer your fbdwn account. This includes processing deposits and withdrawals, recording gaming activity, applying bonuses, managing responsible gaming settings, and responding to support enquiries.

2.2 Identity Verification and Compliance. fbdwn is required to verify the identity of all players prior to processing withdrawals. Your registration data and KYC documents are used to confirm that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your account activity is consistent with a legitimate, single-player account.

2.3 Fraud Prevention and Security. We use technical data, transaction records, and gaming activity data to monitor for unusual patterns that may indicate fraudulent activity, bonus abuse, money laundering, or unauthorised account access. Automated and manual review processes are applied where suspicious activity is detected.

2.4 Responsible Gaming Monitoring. fbdwn uses gaming activity data to identify player behaviour patterns that may indicate problem gambling. Where such patterns are detected, we may contact the affected player to offer information about responsible gaming tools, including deposit limits, session reminders, and self-exclusion options.

2.5 Customer Support. Communications data is used to manage and respond to your support requests, maintain a history of prior interactions for continuity of service, and train our support team to improve service quality. Support communications are not used for marketing purposes.

2.6 Marketing Communications. With your consent, or where permitted under applicable law based on our legitimate interest in communicating with existing customers, we may use your email address and mobile number to send you promotional offers, bonus notifications, and news about new games or features on fbdwn. You may opt out of marketing communications at any time via account settings or by emailing [email protected].

2.7 Platform Improvement. Aggregated, anonymised data about player behaviour, game preferences, and platform usage patterns is used to improve the fbdwn product, optimise game selection, and enhance the overall player experience. This aggregated data cannot be used to identify individual players.

2.8 Legal Obligations. In certain circumstances, fbdwn may be required by law or by a competent authority to process, retain, or disclose your personal data. We will comply with such requirements and, where legally permissible, will inform you of any such obligation affecting your data.

3.1 General Principle. fbdwn does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial use. We share your data only in the specific circumstances described in this section, and only to the minimum extent necessary for the stated purpose.

3.2 Payment Processors. To process your deposits and withdrawals, we share relevant transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or BRAC Bank). Each payment provider operates under its own privacy policy and data protection obligations. fbdwn is not responsible for how payment providers handle data once it has been transmitted to them for payment processing purposes.

3.3 Game Providers. When you play games on the fbdwn platform, certain session data (such as a player token, wager amount, and game outcome) is transmitted to the relevant game provider (including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming) to render the game and record the result. Game providers are contractually prohibited from using this data for any purpose other than providing the game service.

3.4 Identity Verification Partners. Where third-party identity verification services are used to assist with KYC processing, your identity document data may be transmitted to such partners in encrypted form. These partners operate under strict data processing agreements with fbdwn and are prohibited from retaining or using your data beyond the scope of the verification task.

3.5 Legal and Regulatory Disclosure. fbdwn may disclose your personal data to law enforcement agencies, government authorities, or other regulatory bodies where required by applicable law, court order, or lawful request. We will disclose only the minimum data required to satisfy the legal obligation and will notify you of any such disclosure where we are legally permitted to do so.

3.6 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of the fbdwn business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Policy.

3.7 No Cross-Border Transfers Without Safeguards. Where your data is transferred to entities located outside Bangladesh, fbdwn ensures that appropriate safeguards are in place, including contractual data protection clauses, to protect your data to a standard comparable to this Policy.

4.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device, remember your preferences, and collect information about how you use the site. fbdwn uses cookies and similar tracking technologies to operate the platform, maintain your session, and understand how players use the site.

4.2 Types of Cookies We Use. fbdwn uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the fbdwn platform to function. They maintain your login session, remember your language preference, and ensure that security features operate correctly. These cookies cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players navigate the fbdwn platform, which pages are visited most frequently, and where errors occur. This data helps us improve platform performance and user experience.
• Functional Cookies: These cookies remember your personalisation choices, such as your preferred game categories or notification settings, to provide a more tailored experience on return visits.
• Marketing and Tracking Cookies: Where you have consented, these cookies track your activity across sessions to allow us to present relevant promotional content. You may withdraw this consent at any time through your browser settings or by contacting [email protected].

4.3 Managing Cookies. Most modern browsers allow you to control cookie settings through the browser's settings menu. You can choose to block all cookies, accept only certain types, or delete cookies stored on your device. Please note that disabling strictly necessary cookies will affect the functionality of the fbdwn platform and may prevent you from logging in or accessing certain features.

4.4 Session Tokens. fbdwn uses secure session tokens to maintain your authenticated session after login. These tokens are stored as cookies or in browser session storage and expire automatically when you log out or close your browser. Session tokens are encrypted and cannot be used by third parties to access your account.

5.1 Retention Principle. fbdwn retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. When data is no longer required, it is securely deleted or anonymised.

5.2 Active Account Data. While your fbdwn account remains open and active, we retain all account data, transaction records, gaming history, and KYC documentation necessary to operate your account, comply with legal obligations, and resolve any disputes that may arise.

5.3 Post-Closure Retention. Following the closure of your fbdwn account — whether voluntary or fbdwn-initiated — we retain certain categories of data for defined periods as follows:

• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, in accordance with financial record-keeping obligations.
• KYC identity documents: Retained for a minimum of 5 years from the date of account closure or the date of the last transaction, whichever is later.
• Gaming activity records: Retained for a minimum of 3 years from the date of account closure for dispute resolution and responsible gaming audit purposes.
• Support communications: Retained for 2 years from the date of the last communication, after which they are deleted unless required for an ongoing dispute.
• Technical and device data: Retained for 12 months from the date of collection for security and fraud monitoring purposes.

5.4 Legal Hold. Where fbdwn is under a legal obligation to preserve specific data — for example, in connection with an ongoing investigation, legal proceedings, or a regulatory enquiry — that data will be retained until the legal hold is lifted, regardless of the standard retention periods described above.

5.5 Anonymisation. Where data is no longer required in identifiable form but retains statistical or analytical value, fbdwn may anonymise the data rather than delete it. Anonymised data cannot be linked back to any individual and is therefore not subject to data subject rights.

6.1 Technical Safeguards. fbdwn implements a range of technical security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, firewalls and intrusion detection systems, and regular security vulnerability assessments.

6.2 Organisational Safeguards. Access to player personal data within fbdwn is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are required to maintain confidentiality and complete data protection training. Access rights are reviewed periodically and revoked immediately upon a change of role or departure from the organisation.

6.3 Password Security. Player account passwords are stored in hashed form using industry-standard cryptographic hashing algorithms. fbdwn staff cannot view your plain-text password at any time. You are responsible for choosing a strong, unique password for your fbdwn account and for keeping it confidential.

6.4 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, fbdwn will take immediate steps to contain the breach, assess its scope, and notify affected players at their registered email addresses without undue delay. We will also take appropriate remedial action to prevent a recurrence.

6.5 Your Role in Security. While fbdwn takes extensive measures to protect your data, security also depends on the steps you take to protect your account. We strongly recommend that you use a unique, strong password for your fbdwn account, never share your login credentials, and log out after each session, particularly when using a shared device. Contact [email protected] immediately if you suspect any unauthorised access to your account.

7.1 Overview of Rights. As a player on the fbdwn platform, you have rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within a reasonable timeframe and without charge for standard requests.

7.2 Exceptions and Limitations. Certain rights described below are not absolute. In some cases, fbdwn may be required or entitled to retain or continue processing your data despite a request — for example, where retention is required by law, where processing is necessary to prevent fraud, or where a legal claim is pending. Where we are unable to fulfil a request in full, we will explain the reason in our response.

8.1 Privacy Enquiries. If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have concerns about how fbdwn is handling your personal data, please contact our support team at [email protected] with the subject line "Privacy Enquiry". We aim to acknowledge all privacy-related enquiries within one business day and to provide a substantive response within 7 business days.

8.2 Complaints Process. If you are not satisfied with fbdwn's response to a privacy enquiry or believe that we have not handled your personal data in accordance with this Policy, you may submit a formal complaint to [email protected] with the subject line "Formal Privacy Complaint". We will investigate the complaint and provide a written response within 14 business days. If you remain dissatisfied following our internal complaints process, you may seek further recourse through applicable legal channels in Bangladesh.

8.3 Policy Updates. fbdwn reserves the right to update this Privacy Policy at any time. When material changes are made, the revised Policy will be published on this page with an updated effective date, and where the changes materially affect your rights, we will notify you by email at your registered address. Your continued use of the fbdwn platform after a revised Policy has been published constitutes your acceptance of the updated terms.

8.4 Children's Privacy. fbdwn is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on fbdwn, please notify us immediately at [email protected].

8.5 Language. This Privacy Policy is provided in English. In the event of any inconsistency between this English version and any translated version, the English version shall prevail in all respects.