Responsible Gaming
at fbdwn

fbdwn was built on the belief that online gaming should be an enjoyable form of entertainment — not a source of financial stress, emotional harm, or personal difficulty. As Bangladesh's premier online gaming destination, we recognise that with the privilege of providing gaming services comes a significant responsibility: to protect our players and to ensure that the fbdwn platform is never used in a way that causes harm.

Our responsible gaming programme is not an afterthought or a regulatory checkbox. It is a core part of how fbdwn operates. We invest in the tools, processes, and team training required to detect signs of problem gambling early, to respond compassionately when players reach out for help, and to provide every player with the means to maintain control over their own gaming behaviour.

We are committed to the following principles across every aspect of the fbdwn platform:

• Transparency: We provide clear, honest information about the odds, house edge, and nature of each game type on our platform. Gambling outcomes are determined by chance, and we never imply otherwise.
• Player Empowerment: Every player has access to deposit limits, session limits, time-out tools, and self-exclusion options — all available directly through their account settings without needing to contact support.
• Early Intervention: fbdwn's player monitoring systems flag unusual behavioural patterns that may indicate problem gambling. Where such patterns are detected, our team may proactively reach out to the player to offer support and information.
• Non-Exploitation: We do not send targeted bonus offers to players who have set deposit limits, requested time-outs, or expressed concerns about their gambling. Players who are managing their usage are not commercially targeted by fbdwn.
• Staff Training: All fbdwn customer support staff receive training in responsible gaming awareness, problem gambling indicators, and appropriate response protocols, so that every player interaction is handled with care and professionalism.

Responsible gaming is a shared effort. fbdwn provides the tools and support, but players also have a role to play in monitoring their own behaviour, staying within their means, and reaching out for help when needed. This page explains everything available to you.

Why 18+ matters. Gambling involves real money and real risk. Young people are particularly vulnerable to the harms associated with problem gambling, including financial difficulty, emotional distress, and the development of harmful habits. The 18+ restriction exists to protect young Bangladeshis from exposure to gambling before they are legally and emotionally equipped to make informed decisions.

How fbdwn enforces the age requirement. Every player who registers on fbdwn is required to provide their date of birth during registration. Where our system flags a potential age concern, or where a withdrawal request triggers our KYC process, the player will be required to submit a government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — confirming that they are 18 or older. Accounts that cannot be verified as belonging to an adult will be suspended and any balance returned through the original payment method.

Account holder responsibility. If you share a device with family members, including younger siblings or children, you are responsible for ensuring that your fbdwn account is not accessible to anyone under 18. We strongly recommend enabling device-level PIN or password protection and logging out of your fbdwn account after every session. Never share your fbdwn login credentials with any other person.

Reporting underage access. If you suspect that a person under 18 has registered or is using an fbdwn account, please report this immediately to [email protected]. We will investigate promptly and take appropriate action, including immediate account suspension pending verification.

fbdwn provides a comprehensive suite of player protection tools designed to give you full control over your gaming activity. All tools are available directly from your account settings and take effect as described below. You do not need to contact support to activate any of these features, although our team is always available to assist.

Problem gambling does not always look the same, and it rarely announces itself clearly. For many players, the shift from recreational gaming to harmful gambling happens gradually over weeks or months. Being aware of the warning signs — in yourself and in people you care about — is the first step toward addressing the issue before it causes serious harm.

The following are recognised warning signs that gambling may be becoming a problem. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use fbdwn's responsible gaming tools and to reach out for professional support.

If you are unsure whether your gambling habits are healthy, the following self-assessment questions can help you reflect on your behaviour honestly. This checklist is not a clinical diagnostic tool, but it is a useful starting point for self-reflection. Answer each question as honestly as you can — your answers are private and are not recorded by fbdwn.

What is self-exclusion? Self-exclusion is the most serious responsible gaming tool available on fbdwn. When you request a self-exclusion, your account is immediately and completely blocked from all gambling activity for the duration you choose. This means no deposits, no gameplay, no bonuses, and no promotional communications for the entire exclusion period.

Available self-exclusion periods. fbdwn offers the following self-exclusion durations:

• 6 months (minimum period)
• 12 months
• 2 years
• 5 years
• Permanent exclusion (indefinite, with no automatic reactivation)

How to request self-exclusion. You can initiate self-exclusion directly from the Responsible Gaming section of your account settings. Alternatively, you can contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify the duration you require. Self-exclusion takes effect within one hour of the request being received and confirmed.

What happens during self-exclusion. Once self-exclusion is active, your account login is blocked and you will not be able to access any part of the fbdwn platform. Any existing balance in your account will remain secure and can be withdrawn by contacting [email protected] — we will process the withdrawal to your registered payment method within our standard processing timeframe. You will not receive any marketing, promotional, or bonus communications during the exclusion period.

Ending a self-exclusion. Self-exclusion periods cannot be shortened or cancelled before the chosen end date. This is deliberate — the cooling-off period is an essential part of the tool's effectiveness. When your self-exclusion period expires, your account will not be automatically reactivated. You must contact [email protected] to request reactivation, at which point we will confirm your identity, remind you of the available responsible gaming tools, and ask you to complete a brief account reinstatement process. We may exercise discretion in declining reinstatement requests where we have reasonable concern for the player's wellbeing.

Permanent exclusion. If you choose permanent exclusion, your fbdwn account will be permanently closed and will never be reactivated under any circumstances. This is an irreversible decision and is the appropriate choice for players who have decided they no longer wish to gamble online.

If you feel that gambling is negatively affecting your life — or the life of someone you care about — reaching out for help is the most important step you can take. Problem gambling is a recognised condition, and effective support is available. You do not need to be in crisis to seek help; speaking with a professional early can prevent the situation from becoming more serious.

Contact fbdwn Support. Our player support team is available seven days a week, from 10:00 to 23:00 Bangladesh Standard Time (BST, UTC+6). You can reach us at [email protected]. When contacting us about a responsible gaming concern, please use the subject line "Responsible Gaming" so that your message is routed directly to our trained responsible gaming team. We will respond within one business day, and for urgent matters, within a few hours.

What to say when you reach out. You do not need to have all the answers before contacting us. Simply tell us that you are concerned about your gambling and that you would like help managing it. Our team will listen without judgement and guide you through the options available, including limit settings, time-out, and self-exclusion. We can also provide information about professional counselling resources.

Talking to someone you trust. If you are not ready to contact fbdwn support directly, consider speaking first with a trusted family member, friend, or community leader. In Bangladeshi culture, family is a powerful source of support, and sharing your concern with someone close to you can be the first step toward getting the help you need.

Professional help. While fbdwn does not endorse or operate external counselling services, we encourage any player who is struggling with problem gambling to seek professional psychological support. A qualified counsellor or mental health professional can provide structured, evidence-based support for gambling-related difficulties. If you are in Bangladesh and are looking for mental health support, your local hospital, community health centre, or medical professional can provide a referral.

Our zero-tolerance policy. fbdwn operates a strict zero-tolerance policy toward underage gambling. No person under the age of 18 is permitted to register an account, access the platform, or participate in any form of gaming activity on fbdwn, under any circumstances. This rule is non-negotiable and is enforced through both technical and manual verification processes.

Parental and guardian responsibility. If you are an adult who shares a device or household with children or teenagers, you are responsible for taking steps to prevent minors from accessing your fbdwn account. Practical steps include:

• Locking your device with a PIN, password, fingerprint, or face ID when not in use
• Always logging out of your fbdwn account at the end of every session
• Never saving your fbdwn username or password in a shared browser or password manager
• Using parental control software on shared family devices to restrict access to gambling websites
• Having an open conversation with young people in your household about the risks of gambling

Parental control software. A range of free and paid parental control applications are available for Android and iOS devices, as well as for desktop computers running Windows or macOS. These tools allow parents and guardians to block specific categories of websites, including online gambling platforms, on any device they manage.

Reporting underage activity. If you have reason to believe that a minor has registered or is actively using an fbdwn account, please report this to [email protected] immediately. Include as much detail as you are able to provide. fbdwn will investigate the report promptly and will suspend any account that cannot be verified as belonging to an adult aged 18 or over. The safety of young people is not something we take lightly.

Account registration checks. During the registration process, fbdwn requires all players to confirm their date of birth and agree that they are 18 years of age or older. Our KYC verification process — triggered before any withdrawal is processed — requires government-issued identity documentation that confirms the player's age. Accounts that cannot pass age verification are permanently closed.